FAQ's

The waiting time for an estimate is generally within 48 hours. There are times during the year (April, May, June, July and August) that we get many calls and the wait time can reach 5 days.

The number 1 reason is our PREMIUM quality and Customer Service.  Combine this with our LOWEST PRICE GUARANTEE, and you can easily see why we are the best in the industry.

Our success has been based on delivering high quality premium painting and renovation services with exceptional customer service. We stand behind our work and will work with you to make sure you are happy with the experience and the finished product.

We always apply a minimum of two coats of paint, guaranteed.

We primarily use quality products from Benjamin Moore, Sherwin Williams and Dulux Paint. If there is another brand that you are interested in using, talk with your estimator.

Oil-based paints have been mostly removed from the market for architectural applications. This is due to the constant push for less solvent and lower VOC (Volatile Organic Compounds) in the paint formulas. Oil-based paints redeeming qualities include a superior smooth look, good moisture resistance, and ultimate hardness and durability.

Unfortunately, because of the curing process, oil-based paints tend to become very brittle as they age, which leads to cracking, peeling, and ultimate failure of the paint.

On exteriors and moisture prone areas on interiors, oil-based paints have a tendency to mildew, because some of the ingredients act as a food source for mildew. Water-based paints, also known as latex and acrylic paints (these are the ingredients that “bind” the paint to the surface), have come so far and have outperformed their counterparts of yesteryear.

Today’s latex and acrylic paints exhibit excellent qualities, such as moisture resistance, mildew resistance, flexibility, color fastness, and block resistance (the ability to not stick to itself or objects to stick to the finish, such as items on a painted shelf).

Most of the water based paints we use are known as 100% acrylic, which are of the highest quality available.

We will use low and non-VOC paints upon request

Paint finish comes in three general categories:

Flat Finish– also known as matte finish

Satin Finish – also known as eggshell finish or low-luster finish

Gloss Finish – also known as semi-gloss finish.

Lighting, architecture, and room decor are three environmental factors to consider when choosing a paint color.

An ideal paint color is one that considers the all three elements and provides balance and unity to the space.

Would it be an additional cost? Yes, it is ultimately the homeowner’s responsibility for any color choices, and there is an additional cost for a color change. The additional cost is determined by how much of the job is completed, along with the cost of the additional paint.

However, we always ensure the clients are satisfied with their choice of colour(s).  We can offer sample colours for you to decide.

It is a decorative painting technique. Faux is a French word meaning false. This painting technique is a way to replicate materials such as marble and wood with paint. There are many forms of decorative paint finishes used for walls and furniture, which include: marbleizing, wood graining, Venetian plaster, color wash, striping or streaking, and rag painting.

Depending on the project, you will need to call R & Z PREMIUM PAINTING AND RENOVATIONS to discuss scope of work. However, R & Z PREMIUM PAINTING does guarantee the job will get done within the timeline agreed to prior to commencing the job. 

Just as an example, a typical bedroom would take about a day or two to paint the walls, ceiling and trim. 

Disruption is kept to a minimum. At the end of each day our crews will clean the areas we are working in and neatly move tools and paint to one single area.

We will fill old holes, fix water damage, and any other repairs will be completed as part of our preparation. The time it takes to repair is in proportion to the amount of damage.

Still have a question? We’d love to hear from you. Feel free to contact us and one of our experienced staff members will provide you with an answer that always emulates the R & Z PREMIUM QUALITY SERVICE!